Script - ADSL Bundle Up

Recording Script for ADSL2+ Bundled Up with Full Service


Name Date Company	"My name is _________ and my ID number is _________; the date is _th of _______, 20__, and the time is ______am/pm. I am now beginning the verbal authorization procedure for Motion Telecom, which is now being recorded"
Agree to Method	"Mr/Mrs/Ms ____________, do you agree to us recording your acknowledgement and that this recording is your authority for us to proceed with the transfer of the nominated telephone numbers to Motion Telecom on the ADSL2 Bundled Up with __________ Service? Please confirm that you understand Motion is an independent company and not a part or billing agent for Telstra"
Name & Position	"Please state your full name, date of birth" (WHY DOB? - This is to verify if you are of legal age so that we can qualify you for the savings and cheaper phone rates.) (NOT COMFORTABLE - I understand that you are not comfortable giving out your DOB. Let me just ask if you are born before or after 1945? How young are you, ________?) [DOB - Before 1945] "Please confirm you are aware your services will be moved across to Motion Telecom. Motion is an Australian telecommunications company and Motion Telecom will bill your services?" [WITH DISCOUNT] "Please confirm that you are willing to exchange your (pension) discount with the much cheaper rates we have with Motion Telecom?" [WITHOUT DISCOUNT] "Please confirm that you are not receiving any (pension) discount from your primary provider?"
Address Details	"Please state the address of the Telephone Services to be transferred to Motion Telecom" (COMPLETE ADDRESS - [House #] [Street] [Suburb] [State] [Postcode])
Authorized Representative	"Are you the current authorized account holder for these services and do you have the authority to make this change?"
Service Numbers	"Please state the phone number (or numbers) to be transferred to Motion Telecom including the area code:" (ADDITIONAL NUMBER - For this number, are you also the registered owner?) [AREA CODES LIST]
ADSL2+/Modem	"Please state if you would be needing modem" YES - "Please be advised on the 6-month term it would cost $90 for the modem/on the 24-month term it would be FREE. Do you agree to pay this charge or go on a 24-month term?" "Do you wish to select your broadband Username and Password?" (UN & PW should not be contained in the email address provided) NO, CUSTOMER HAS MODEM - "Is your modem compatible with ADSL that is not exclusive to Telstra Internet?" COMPATIBLE - "Do you wish to select your broadband Username and Password?" (UN & PW should not be contained in the email address provided) INCOMPATIBLE - No worries, we can provide you a new modem which costs $90 if you will take the 6-months term but it will be FREE OF CHARGE if taken for the 24-month term. Do you agree to pay this charge or go on a 24-month term instead?"
Intermet	"You acknowledge that Motion Telecom will not be responsible for porting or cancelling your current internet service, should you wish to use our ADSL internet services. Also, Motion Telecom will not be liable for any cancellation fees that you may incur with your current ADSL provider.

Pre-Selection & Local Calls/MSF	"Mr/Mrs/Ms ___________, do you acknowledge and authorize Motion Telecom to transfer pre-selection of National, International & calls to mobiles, line rental and local calls included, and unlimited ADSL2 to the Motion Telecom network on the telephone numbers you have nominated?"
Terms & Conditions	"Do you agree that the services will be supplied in accordance with Motion Telecom's Terms and Conditions that a temporary network connection charge applies of $99 if you use the service for less than __ months, a copy of which you will receive in the mail?" If needs a modem, the plan is for 24 months, and cost of modem is $90 If needs no modem, plan is for 6 months ($99? - If you cancel the service before the 6 months end, a temporary network connection charge of just $99 applies. But I am confident that will the substantial savings that you can enjoy with the service, you wouldn't even think of leaving us in such a short period. This is one of the best offers in the country today) (YOU SAID NO CONTRACTS, WHAT'S $99? - Yes you heard me right, there are no contracts, no upfront payments, and no registration fees. $99 is just a temporary network connection charge which applies only if you use the service for less than 6 months. But I am certain that with the substantial savings you'll get, you wouldn't even think of leaving us as this is the best offers in the country today.)
Close	"Thank you Mr/Mrs/Ms ___________, you will be with Motion Telecom within 3 to 5 business days for the full service. If you have any questions about Motion Telecom you can call us on 1-300-13-33-99. I am now ending the recording."
$4 Savings	"Mr/Ms_______,since we want you to save more would you like to go on the Direct Debit and Email billing features and save $4 more monthly?" Email Billing? - In email billing service, you will start receiving your monthly bill thru the email address you provided instead of a paper bill and save $2. Direct Debit Option? -In the direct debit option, your bill will be automatically charged to your credit card/bank account monthly to save time and effort and also save $2. Our corporate verification officer will call you for your credit card/bank details for the direct debit option for security purposes.

Mr/Ms __________, just to confirm that you understand Motion Telecom is not affiliated with Telstra or any other providers, therefore, you will receive your bills from Motion Telecom and Telstra will stop billing you, ok?

Paper Bill

FOR NON-PENSIONERS - Paper invoice for the first 3 months is FREE of charge and $2 applies thereafter.

FOR PENSIONERS - Since you are pensioner, your paper invoice is FREE OF CHARGE.

Our corporate verification officer will call you just to verify this call transaction and to welcome you to Motion Telecom.

I am now ending the recording. Enjoy the service and welcome to Motion Telecom! Thank you and have a nice day. Once again I'm _________, good bye. :)