QA Verification

SECOND VERIFICATION SCRIPT BY QA

Hi ___[Customer's Name]____! This is _______________ from the Corporate Verification Office of Motion Telecom. I'm calling to verify your conversation with <Agent's Name> last <Date Sale Made>.

(Customer must know who they have spoken with)

Your complete name is ____________________________

The address of telephone is ______________________________

Your Date of Birth is ___________________________

You are signing up <Package Name> where you will be getting cheaper rates _____________ (Recap the Rates, Churning time, Benefits)

Please confirm that you are not under a contract with your provider?

Please also confirm that you don't receive any type pf discounts from your provider?

Please also confirm that you understand that a temporary network connection fee applies of $99 if your home phone service is connected for less than 6 months?

Please also confirm that you understand Motion Telecom is independent company and NOT a part or a billing agent for Telstra?

Once again, this is ___________________, DATE and TIME. Thank you so much and welcome to Motion Telecom.

*Applicable for customer born before 1945.

*2nd verification should be within 24-48 hours from the day the sale was made; if more than, redoing of sale is needed.