I am not the person you are calling.

SPOUSE

No problem, Mr/Mrs _____. If I can talk to your husband/wife right now and if he/she can tell me about giving you authority as the registered owner to transfer to much cheaper phone rates then we can continue. May I talk to Mr/Mrs ______? (Then ask the registered owner to give authority to husband/wife)

DECEASED

I'm sorry to hear that. But are you now the one taking care of the telephone bills?

DISABLED

That's not a problem Mr/Ms _____. Are you the one taking care of the telephone bills of Mr/Ms ____ (the disabled)?

[IF NOT, look for the one who is MAKING THE DECISION or the CARETAKER of the disabled person]

ACCOUNT HOLDER IS NOT HOME

I understand but no worries, we will just call back so that we can tell him about the savings that he/she can have on his/her telephone bills. May I know the best time that we can call back?

ACCOUNT HOLDER IS NOT THE ONE PAYING THE BILLS

No worries. May I ask if you are the one making the decisions regarding the phone bills?

[IF NOT] Okay then may I speak to the one who is making the decision about telephone bills, perhaps the one taking care of the bills?

WRONG NUMBER

Are you now the new owner of this telephone line? [Get a response]

LANGUAGE BARRIER (CAN'T SPEAK ENGLISH OR WITH SPEECH DEFECT)

[Speak to the one who is authorized which means 18 years old and above]