More Rebuttals!

• How will I cancel the service?

Simply call our customer service number which I will be providing at the end of this conversation. If you cancel the service before 6 months, a temporary network connection fee is applied of just $99. But I am certain you would not even think of cancelling the service with the substantial savings you’ll be getting

• I receive these types of calls and what you guys will just do is to solicit money.

I understand where you are coming from but there are no upfront payments or registration fees to have this service on your telephone. Allow me to tell you how this one works.

• What happens if there is something wrong with my telephone?

If the problem is your telephone unit, then you need to get another one but if it’s the line connection, you may call us and we shall check it for you.

• What will happen to my message bank?

 Since this is a full service transfer of your telephone, whatever set up you may currently have with your provider will also be moved across Motion Telephone. Message bank is just ____ on top of your bill.

• Do you also have quarterly billing like Telstra?

Motion Telecom is on a monthly billing scheme and you shall receive your bills monthly as well.

• How much will I be charged in case I sign up in the middle of the month? What happens to my charges?

The bill you will be receiving on the next month will be on pro-rata.

• Will I also have a temporary access code with this service if I make long distance calls?

Since this is a full service for your telephone, you will no longer need to have an access code to make long distance as you can dial directly once the service is successfully connected and cheaper rates also applies for your telephone.

• Will my bills be itemized?

Each month the bills you will be receiving is itemized depending on the usage you made.

• Will I be receiving monthly bills here?

Yes you will be receiving monthly bills for your line rentals, local calls and other incurred charges depending on the usage you made.

• How do I contact you?

Our customer service number is 1-300-1333-99 and we are open from Monday to Friday, 9am to 5pm EST. If you happen to call on weekends, just leave a message and your telephone number on the voicemail and we will get back to you once our office opens on Mondays.

• You already have my information as you’re the one who called me.

We are doing the verbal authorization procedure as there are no papers to sign here. I am just verifying your information to make sure that we are indeed talking to the right account holder of this telephone and also for us to be able to send the letter to the right name, address and number after the connection process.

• What do you mean with account holder? I don’t understand that.

I am asking if it’s your name that appears on your telephone bill. (Wait for Yes response then) And do you have the authority to make these changes? (Must say yes)

Rebuttals for Super Packages

• If I have the bolt-on option and if I am no longer in need of it, can I cancel it?(applies to International Bolt-On $7.50)

Yes, you may do that. Simply let us know so we can process it for you.

• What happens if I consume all 100 minutes for the bolt-on before the month ends and I still want to make international calls?

If you used up all your 100 minutes before the month ends, standard rates apply depending on the country plus the flag fall of just 45 cents per successful connection.

• Can I upgrade the service?

Yes you can do that. Simply call us and we can process that for you.

• What if I just have the green billing option? How much will I save?

Thank you for being one with us in our campaign on environmental protection. You will save $2 every month should you choose the green billing option. And you email address is _______?

• What if just choose the direct debit option? How much will I save?

By choosing the direct debit option, you will be saving $2 each month for that. Also you shall avoid late payment charges.

• Can I check my running charges anytime?

Yes. You can simply call us and we will be happy to assist you on that.

• Do you also have an online checking of my running charges?

Yes we have that. We can provide you with your username and password for that.

$5 applies for late payment. You may choose the direct debit option so you may avoid  late payment charges in the future and you’ll be able to save $2 each month for that.